How much to fix a water heater?
I can't quote repairs by phone, but I can book an estimate visit.
Rule usedRules it never breaks
A caller pushes for a price. Airhug holds the line and books an estimate.
PhoneFollowing
TextFollowing
ChatFollowing
EmailFollowing
Live on every channelCallerHow much to fix a water heater?
AirhugI can't quote repairs by phone, but I can book an estimate visit. Tomorrow at 9 or 1?
Say it plainly
Write rules the way you'd say them, like "Never quote a price over the phone."
- Plain languageNo settings pages or decision trees.
- Industry templatesStart from common rules for your kind of business.
- Money, emergencies, privacyCover what matters most first.
The rule, in your words
Never quote a price over the phone. Offer an estimate visit instead.
Airhug will
Offer an estimate visit
Start from a template
Home servicesHealthcareWellness
What would a new water heater cost?
I can't give prices by text. I can book a free estimate visit though. Tomorrow at 9?
Rule usedBallpark price to replace a heater?
Repair prices depend on the visit. Want me to book an estimate?
Rule usedRe: Water heater repair
Thanks for writing. We give repair prices after a visit, so I've held two estimate times for you: tomorrow at 9 or 1.
Rule usedFollowed everywhere
One set of rules for phone, text, chat, and email. Hard limits stay hard.
- Applied everywhereEvery channel follows the same rules.
- Hands off, never bendsAirhug transfers instead of breaking a rule to be helpful.
- See where they applyWhich conversations each rule affected.
Signed by the team
Publish a policy to your staff, see who has signed, and keep every edit on record.
2 of 3signed
Priya ShahSigned Sep 30Signed
Sam OrtizSigned Oct 1Signed
Jordan LeeNot yet
Change history
- v3Dr. Patel changed "verify identity first"Sep 29
- v2Dr. Patel added the email ruleSep 12
- v1Dr. Patel published the policyAug 30
- Team sign-offSee who has and hasn't signed.
- Change historyEvery edit, who made it, and when.
- Live immediatelyThe next conversation follows the new rule.
The small stuff, too
- Plain languageWrite a rule the way you'd say it.
- Industry templatesStart from common rules for your business.
- Hard limits stay hardAirhug hands off instead of bending a rule.
- Every channelPhone, text, chat, and email follow the same rules.
- Team sign-offSee who has signed and who hasn't.
- Every edit loggedWho changed a rule, and when.
Frequently asked questions
Still curious? Ask in the chat. It's Airhug answering.
What if a caller pushes against a rule?
Airhug hands off instead of bending a rule to be helpful.
Do the rules apply on every channel?
Yes. Phone, text, chat, and email all follow the same rules.
Let your office run itself
Airhug is opening to a few businesses at a time. Talk to us and we'll get you set up.