Follow-ups on autopilot

Reminders and check-ins that go out at the right moment, and stop when they should.

Talk to us

Right on time

Texts and emails that go out when they should, and stop when they should.

  • Reply to confirm. Customers answer C to confirm or R to pick another time.
  • Skips what's done. A confirmed visit doesn't get the last-minute reminder.
  • STOP is honored. Anyone who opts out never hears from a journey again.
Bright Smile Dental
Cleaning with Dr. PatelThursday, 2:15 PM
Wednesday 2:15 PM

Hi Noah, your visit is Thursday at 2:15. Reply C to confirm, or R to pick another time.

C

Thanks Noah, you're confirmed. See you Thursday.

Text message
Noah Kim confirmedLanded in your inbox
2 hours beforeSkipped, already confirmed

Your steps, your order

Text, email, and waits, in any order. Click a step to change it, or add your own.

6-month recall

Add a step

Steps run top to bottom.

Start this journey when

Everyone who matches is enrolled automatically.

Priya hears from you once, first at month 6.

Start from a template

  • ReminderAny business
    Appointment reminder
    1. Text, 2 days before
    2. Text, 2 hours before
    3. Skipped if confirmed

    Hi Noah, your visit is Thursday at 2:15. Reply C to confirm.

  • Follow-upDental office
    6-month recall
    1. Wait 6 months
    2. Text
    3. Email if no reply

    Hi Priya, it's almost time for your next cleaning. Want a spot?

  • SeasonalHVAC
    Spring tune-up
    1. Every March 1
    2. Text
    3. Email a week later

    Spring's here. Want us to check your AC before the first hot day?

  • Follow-upPlumber
    Job check-in
    1. Job finished
    2. Wait 1 day
    3. Text

    Hi Luis, how did the repair go? Reply if anything's still not right.

  • Follow-upAny business
    Win-back
    1. Didn't book
    2. Text after 3 days
    3. Email after a week

    Hi Sam, you asked about a Thursday visit. Still want one?

  • Follow-upSalon
    New customer welcome
    1. New customer
    2. Text right away
    3. Email next day

    Welcome, Jordan! Here's what to expect at your first visit.

  • SeasonalPet clinic
    Yearly checkup
    1. A year after last visit
    2. Text
    3. Email if no reply

    Hi Ana, Biscuit's yearly checkup is coming up. Want a time?

Frequently asked questions

Still curious? Ask in the chat. It's Airhug answering.

Can customers opt out?

Yes. People can reply STOP to texts or unsubscribe from email at any time, and Airhug honors it.

Let your office run itself

Airhug is opening to a few businesses at a time. Talk to us and we'll get you set up.

Talk to us