Airhug vs Ruby
Ruby is a live human receptionist service priced by minutes. Airhug is an AI office manager priced per plan that also runs the paperwork and team side of the office.
Last checked November 6, 2026. Details about Ruby come from its public pages, which are listed at the bottom and may have changed since. Confirm on Ruby's own site before you decide.
| Feature | Airhug | Ruby |
|---|---|---|
| Price | $249 per month (Starter) or $499 per month (Business) per location, 20% off each additional location, plus usage. Healthcare pays the same, BAA included. | Receptionist plans: 50 minutes $250 per month, 100 minutes $395, 200 minutes $720, 500 minutes $1,725. Live chat plans start at $143 per month for 10 chats. Its FAQ says additional minutes are billed at an overage rate tied to your plan; we did not see the rates published. |
| Who answers | An AI receptionist answers calls, texts, email and web chat; urgent calls go to the people you choose. | "A trained receptionist—not a bot—answers on your behalf," available 24/7. Its pricing page also lists AI-powered transcripts and AI-assistant-supported call flows. |
| HIPAA and BAA | Every plan includes a Business Associate Agreement for healthcare businesses at no extra cost, accepted in the console (draft text, not yet reviewed by counsel). Healthcare phone calls and texts are not available yet. | Its HIPAA page says it does not charge extra for customers who require HIPAA service (regular plan prices apply). It says its receptionists can book appointments only through a scheduling tool that meets its HIPAA needs and that they can access without a login, and says Calendly does not offer HIPAA service at this time. |
| Integrations | Google Calendar and Outlook calendar sync (Business plan), Slack and Microsoft Teams, plus apps you connect through Pipedream such as HubSpot, Clio and QuickBooks. | Its integrations page names Clio, HubSpot, Salesforce, Calendly, Google Calendar, Slack, Microsoft Teams, Zapier and others. |
Who Ruby is for
Small businesses that want a real person answering. Its homepage says "An AI virtual receptionist that independently picks up and conducts the call isn't how Ruby works," and its industries page names legal, home services, business services, healthcare and financial services, among others.
Choose Ruby if
You want a trained person to answer every call and you are comfortable paying by the minute.
Choose Airhug if
You want AI answering around the clock on a flat monthly plan, plus forms and e-signatures, client records, and staff training and compliance in the same workspace.
What Airhug does not do
Airhug does not do dispatch or technician routing, build estimates or quotes, take card payments, or submit insurance claims. It has no SOC 2 report. Need one of those? Keep your field-service or billing tool and connect it. See integrations.
Sources, checked November 6, 2026
Spot an error? Email hello@airhug.ai and we will check it and fix it. This page compares products from public information and is not legal advice.
Beside, OhMD, Smith.ai, Ruby, Weave, Goodcall, Ease Health, Concurrence, Riffle and other names are trademarks of their owners and are used here only to identify them. Airhug is not affiliated with, sponsored by or endorsed by any of them.
Frequently asked questions
Still curious? Ask in the chat. It's Airhug answering.
Is Airhug an alternative to Ruby?
Yes, for the front desk: Airhug answers calls, texts, email and web chat. It also covers forms and e-signatures, client records, and staff training and compliance. You want a trained person to answer every call and you are comfortable paying by the minute.
How much does Ruby cost compared with Airhug?
Ruby: Receptionist plans: 50 minutes $250 per month, 100 minutes $395, 200 minutes $720, 500 minutes $1,725. Live chat plans start at $143 per month for 10 chats. Its FAQ says additional minutes are billed at an overage rate tied to your plan; we did not see the rates published. Airhug: $249 per month (Starter) or $499 per month (Business) per location, 20% off each additional location, plus usage. Healthcare pays the same, BAA included. Prices from public pages, checked November 6, 2026.
What does Airhug not do compared with Ruby?
Airhug does not do dispatch or technician routing, build estimates or quotes, take card payments, or submit insurance claims. It has no SOC 2 report.
Let your office run itself
Airhug is opening to a few businesses at a time. Tell us about yours and we'll get you set up.