Voicemail feels safe. The caller can leave a message, someone will call back, and nothing is lost. In practice, most callers hang up when they hear the greeting, especially new customers who haven't chosen you yet.
The ones who do leave a message start a round of phone tag. Your team calls back between jobs, gets another voicemail, and the loop continues for a day or two. By then, the customer has often booked somewhere else.
The fix isn't hiring someone to sit by the phone at night. It's making sure the first call gets a real answer: the ability to book, a clear reply to a simple question, or a complete message routed to the right person.
That's the job Airhug was built for. It answers every call, handles the routine requests on the spot, and hands your team a summary instead of a voicemail queue.