# Terms of Service > The agreement between your business and Airhug for using the Airhug console, AI receptionist, phone numbers, messaging and iPhone app. Canonical: https://airhug.ai/terms Last updated: 2026-10-29 Last updated Oct 29, 2026 These Terms of Service ("Terms") are an agreement between Studio Yeehaw LLC, doing business as Airhug, of Austin, Texas ("Airhug", "we", "us") and the business or organization that uses Airhug ("Customer", "you"). They cover the Airhug website, web console, AI receptionist, phone numbers, text messaging, email, website chat widget, iPhone app and related services (together, the "Service"). ## 1. Accepting these Terms You accept these Terms when you create an Airhug account or workspace, check a box or click a button that references them, or use the Service. If you accept on behalf of a business, you confirm that you have authority to bind that business, and "you" means the business. If you do not agree, do not use the Service. You must be at least 18 years old and able to form a binding contract. The Service is for businesses and professionals, not for personal, family or household use. ## 2. The Service Airhug is an AI office manager for small businesses. Depending on your plan, it answers calls, texts, emails and web chats for your business, books and manages appointments, keeps contact and conversation records, sends documents and forms, and helps your team with training and day-to-day work. We keep improving the Service, so features change over time. We may add, change or remove features. If we remove a feature you pay for in a way that materially reduces the Service, we will tell you in advance where we reasonably can. ## 3. Accounts and workspaces Your business's account is a workspace. The person who creates it is its first owner. Owners and administrators decide who joins, what role each person has, and when to remove people who leave. You are responsible for everything that happens in your workspace, including what your team members do. Keep sign-in details private and turn on the security options we offer. Tell us right away at [hello@airhug.ai](mailto:hello@airhug.ai) if you think someone has gotten into your account without permission. Give us accurate information when you sign up, including your business's legal name, and keep it up to date. ## 4. Your data "Customer Data" means the information you and your team put into the Service and the information the Service collects for you, such as call recordings, transcripts, messages, emails, contact records, appointments, documents and notes. You own your Customer Data. You give us permission to host, copy, process, transmit and display it only as needed to provide, secure and support the Service for you, to prevent abuse, and as the law requires. We do not sell Customer Data, and we do not use it to train AI models. You are responsible for having the right to give us your Customer Data, including any notice or consent your customers, patients or callers must receive before you share their information with us. Our [Privacy Policy](https://airhug.ai/privacy) explains how we handle personal information. It is part of these Terms. ## 5. Healthcare workspaces Workspaces on the healthcare plan tier may use the Service to handle protected health information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). Before a healthcare workspace goes live, an owner or administrator must accept Airhug's Business Associate Agreement ("BAA") in the Airhug console. For every workspace on the healthcare plan tier, the BAA is incorporated into and forms part of these Terms, and it governs how we use, disclose and protect PHI. If the BAA and these Terms conflict about PHI, the BAA controls. The accepted version of the BAA, who accepted it and when are shown in your workspace settings, where you can also download a copy. You can also ask for a copy at [hipaa@airhug.ai](mailto:hipaa@airhug.ai). Only send PHI through the services the BAA lists as eligible. Workspaces on the standard tier are not covered by a BAA and must not be used for PHI. Third-party apps you connect to Airhug, such as calendars or chat apps, are outside the BAA, and you are responsible for your own agreements with those providers. Using Airhug does not by itself make your practice compliant with HIPAA or any other law. You remain responsible for your own compliance program. ## 6. AI features Much of the Service is powered by artificial intelligence. AI can make mistakes. It can mishear a caller, misunderstand a question, give an incomplete answer or summary, or book the wrong time. You are responsible for reviewing AI outputs before you rely on them, and for setting the instructions, knowledge and limits the AI follows for your business. Airhug is not a doctor, lawyer, accountant or other licensed professional. Nothing the AI says is medical, legal, financial or other professional advice, and it should not be used for emergencies. Set up your workspace so urgent matters reach a person. The AI receptionist never claims to be human, and says it is an AI whenever someone asks. Calls may be recorded and transcribed. On healthcare lines, every call opens with a notice that the caller is speaking with an AI and that the call may be recorded. On other lines, you choose the greeting and are responsible for including any recording notice the law requires. You must not configure the Service to hide that people are dealing with an AI or to remove required notices. ## 7. Phone numbers and messaging **Numbers.** Phone numbers we provide are assigned through our telecommunications carriers. You may use them while your subscription is active. Where a carrier allows it, we will help you port a number away when you leave. If you port a number in, you confirm that you are authorized to do so. **Carrier registration.** U.S. carriers require businesses that send text messages to register their brand and messaging use (for example, A2P 10DLC registration). You agree to give us accurate information for registration and to keep it current. Carriers, not Airhug, decide whether to approve a registration, and they may filter, delay or block messages. Carrier fees for registration and messaging may be passed through to you. **Consent.** You are responsible for getting and keeping any consent required before your business, or Airhug on your behalf, calls or texts someone, especially for marketing messages, and for honoring opt-outs. Airhug processes STOP and similar replies, and you must not contact people who have opted out. **Your legal responsibility.** You are responsible for complying with the laws that apply to your calls and messages, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, carrier and industry rules, do-not-call rules, and state laws on call recording and consent. Some states require every party's consent before a call is recorded. The notice Airhug plays on healthcare lines helps, but it does not replace your own review of what the laws where you and your callers are located require. **Emergency calls.** Airhug is not a replacement for a regular phone line and cannot place or route calls to 911 or other emergency services. ## 8. Acceptable use You will not, and will not let anyone else: - Use the Service for anything illegal, fraudulent, deceptive or harmful, or to harass, threaten or discriminate against anyone. - Send spam, unsolicited bulk messages, or messages to people who have not consented or have opted out. - Impersonate a person or organization, or use the AI to deceive callers about who they are dealing with. - Upload malware, or try to break into, disrupt, overload or probe the Service or other customers' workspaces. - Reverse engineer the Service, except where the law allows it despite this limit, or copy it to build a competing product. - Resell or share the Service outside your business without our written agreement. - Use the Service for emergency services, life-critical decisions, or high-risk activities where a failure could cause death, injury or serious damage. - Get around usage limits, security features or the restrictions in these Terms. We may remove content or block messages that we reasonably believe break these rules or the law. ## 9. Fees and billing **Plans.** Fees depend on the plan you choose and are shown at checkout, on our pricing page or in your order. Plans may include a monthly allowance of AI tokens or other usage; usage over the allowance, extra phone numbers, carrier fees and other add-ons are billed as described when you choose them. **Free trials.** If your plan includes a free trial, it converts to a paid subscription at the end of the trial unless you cancel before it ends. **Renewal.** Subscriptions renew automatically for the same billing period (for example, monthly) until canceled. By subscribing you authorize us and our payment processor to charge your payment method for each renewal and for usage. **Cancellation.** You can cancel at any time in your workspace's billing settings. Cancellation takes effect at the end of the current billing period, and you keep access until then. Fees already paid are not refundable except where the law requires or we agree otherwise in writing. **Price changes.** We may change prices. We will give you at least 30 days' notice before a price increase applies to your subscription, and it takes effect at your next renewal after that notice. **Taxes and late payment.** Fees do not include taxes, which you are responsible for (other than taxes on our income). If a payment fails, we may retry it, and after notice we may suspend the Service until the account is paid. **App Store purchases.** If you subscribe through Apple's App Store, Apple handles the payment, and Apple's terms govern billing, renewal, cancellation and refunds for that purchase. Manage or cancel those subscriptions in your Apple account settings. ## 10. Third-party services The Service relies on third parties, such as cloud hosting, telecommunications carriers, AI model providers, email delivery and payment processors, and it lets you connect other apps, such as calendars, chat tools and practice software. Your use of a third-party app you connect is governed by your agreement with that provider. We are not responsible for third-party apps you choose to connect, or for the acts of carriers and other networks outside our control. ## 11. Our intellectual property and feedback We and our licensors own the Service, including the software, AI prompts and configurations we provide, designs and trademarks. These Terms give you a limited, non-exclusive, non-transferable right to use the Service for your business while your subscription is active. We keep all other rights. If you send us ideas or feedback, we may use them without any obligation to you. ## 12. Suspension and termination You can stop using the Service and delete your workspace at any time. We may suspend or limit the Service, with notice where reasonably possible, if you do not pay, if you break these Terms, if we must to comply with the law or a carrier's requirement, or if your use puts the Service, other customers or the public at risk. We will restore access once the problem is fixed. Either party may end these Terms if the other materially breaches them and does not fix the breach within 30 days after written notice. We may also end the Service for convenience with at least 30 days' notice, and refund any prepaid fees for the period after it ends. ## 13. Data export and deletion While your workspace is active, you can download documents and other files from the console, and you can ask us at [hello@airhug.ai](mailto:hello@airhug.ai) for an export of your Customer Data. When a workspace is deleted or these Terms end, an owner can restore the workspace for 14 days, and you can ask us for an export during that time. After those 14 days we permanently delete Customer Data from our live systems, and encrypted backups are overwritten on a rolling 30-day schedule. We may keep limited records where the law requires it, such as billing records and the record of a BAA acceptance. For healthcare workspaces, the BAA's return-or-destroy terms also apply. ## 14. Warranties and disclaimers Each party confirms it has the authority to enter into these Terms. We will provide the Service with reasonable skill and care. Except as these Terms expressly say, the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not promise that the Service will be uninterrupted or error-free, that AI outputs will be accurate or complete, or that every call, text or email will be delivered. ## 15. Limitation of liability To the fullest extent the law allows: - Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, even if it was told they were possible. - Each party's total liability arising out of or related to these Terms is limited to the fees you paid us for the Service in the 12 months before the event that gave rise to the claim, or $100 if you have not paid anything. These limits do not apply to your payment obligations, to either party's indemnity obligations, or to liability the law does not allow to be limited. For healthcare workspaces, the BAA sets out where these limits work differently for PHI. ## 16. Indemnity You will defend and indemnify Airhug, and its owners, employees and agents, against third-party claims, and the resulting losses, fines and reasonable legal fees, arising from your Customer Data, your calls and messages (including claims under the TCPA, recording laws or anti-spam laws), your use of the Service in breach of these Terms or the law, or third-party apps you connect. We will defend and indemnify you against third-party claims that the Service, as we provide it, infringes that third party's U.S. intellectual property rights, and pay the resulting damages and reasonable legal fees. This does not cover claims caused by your Customer Data, your changes, or combining the Service with things we did not provide. The party seeking indemnity must tell the other promptly, let it control the defense and settlement (it may not settle in a way that admits fault for the other party without consent), and reasonably cooperate. ## 17. Changes to these Terms We may update these Terms. When we make a material change, we will tell workspace owners by email or in the console at least 30 days before it takes effect, unless the change is required by law sooner. The "Last updated" date at the top shows when these Terms last changed. If you keep using the Service after a change takes effect, you accept the updated Terms. If you do not agree, you can cancel before then. Updates to the BAA follow the process in the BAA itself. ## 18. Governing law and disputes These Terms are governed by the laws of the State of Texas and applicable U.S. federal law, without regard to conflict-of-laws rules. Any dispute arising from these Terms or the Service will be brought only in the state or federal courts located in Travis County, Texas, and each party consents to those courts' jurisdiction. Before filing a claim, each party will first try in good faith to resolve the dispute by contacting the other. ## 19. General These Terms, including the BAA for healthcare workspaces, any order you accept, and the policies they reference, are the entire agreement between us about the Service. If a provision is found unenforceable, the rest stays in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without our consent, except to a successor to your business; we may assign them to a successor to ours. Neither party is liable for delays caused by events beyond its reasonable control. Notices to you go to the owner and administrator emails on file. Notices to us go to [hello@airhug.ai](mailto:hello@airhug.ai), and notices about PHI go to [hipaa@airhug.ai](mailto:hipaa@airhug.ai). Sections that by their nature should survive termination, including fees owed, data deletion, disclaimers, limitation of liability, indemnity and governing law, survive. ## 20. Contact Questions about these Terms? Email [hello@airhug.ai](mailto:hello@airhug.ai). Studio Yeehaw LLC, doing business as Airhug, 13000 Armaga Springs Rd, Austin, Texas 78727.