# Airhug vs Smith.ai

> Airhug compared with Smith.ai on price, HIPAA and BAA, forms, and integrations, from public pages checked November 6, 2026.

Canonical: https://airhug.ai/compare/smith-ai
Last updated: 2026-11-06

Smith.ai sells live human receptionists and an AI receptionist, priced per call. Airhug is priced per plan and goes past the phone.

Last checked November 6, 2026. Details about Smith.ai come from its public pages, which are listed at the bottom and may have changed since. Confirm on Smith.ai's own site before you decide.

Feature

Airhug

Smith.ai

Price

$249 per month (Starter) or $499 per month (Business) per location, 20% off each additional location, plus usage. Healthcare pays the same, BAA included.

AI Receptionist: Free (25 calls per month, then $3.00 per call), Pro $150 per month ($2.00 per call), Enterprise $500 per month ($1.67 per call). Live receptionists: Starter $300 per month for 30 calls, Basic $810 for 90, Pro $2,100 for 300, with overage per call.

Human receptionists

AI answers; urgent calls go to the people you choose.

Its pricing page says "Live-staffed with expert agents 24/7." Its AI page offers its North America-based receptionists as a per-call add-on to the AI plan.

HIPAA

Every plan includes a Business Associate Agreement for healthcare businesses at no extra cost, accepted in the console (draft text, not yet reviewed by counsel). Healthcare phone calls and texts are not available yet.

Its legal-industry FAQ says it cannot handle calls that involve protected health information (PHI). Confirm current status with Smith.ai.

Integrations

Google Calendar and Outlook calendar sync (Business plan), Slack and Microsoft Teams, plus apps you connect through Pipedream such as HubSpot and Clio.

Its AI page says it "natively integrates with Salesforce, HubSpot, Clio Grow, and Clio Manage, plus 5,000+ apps through Zapier and Make."

### Who Smith.ai is for

Small businesses and law firms that want people answering. Its pricing page calls it "a great service as a virtual front desk for small businesses with multiple employees," and its AI page shows law firm examples.

### Choose Smith.ai if

You want trained human receptionists, or an AI plan billed per call with a free tier.

### Choose Airhug if

You want a flat monthly plan, paperwork and team compliance in the same workspace, or one price that includes a BAA for healthcare.

## What Airhug does not do

Airhug does not do dispatch or technician routing, build estimates or quotes, take card payments, or submit insurance claims. It has no SOC 2 report. Need one of those? Keep your field-service or billing tool and connect it. See [integrations](https://airhug.ai/integrations).

## Sources, checked November 6, 2026

- [Smith.ai pricing](https://smith.ai/pricing)
- [Smith.ai AI receptionist](https://smith.ai/ai-receptionist)
- [Smith.ai legal-industry FAQ](https://smith.ai/industries/legal-law-firms-answering-service)
- [Smith.ai integrations](https://smith.ai/integrations)

Spot an error? Email [hello@airhug.ai](mailto:hello@airhug.ai) and we will check it and fix it. This page compares products from public information and is not legal advice.

Beside, OhMD, Smith.ai, Ruby, Weave, Goodcall, Ease Health, Concurrence, Riffle and other names are trademarks of their owners and are used here only to identify them. Airhug is not affiliated with, sponsored by or endorsed by any of them.

## Frequently asked questions

### Is Airhug an alternative to Smith.ai?

Yes, for the front desk: Airhug answers calls, texts, email and web chat. It also covers forms and e-signatures, client records, and staff training and compliance. You want trained human receptionists, or an AI plan billed per call with a free tier.

### How much does Smith.ai cost compared with Airhug?

Smith.ai: AI Receptionist: Free (25 calls per month, then $3.00 per call), Pro $150 per month ($2.00 per call), Enterprise $500 per month ($1.67 per call). Live receptionists: Starter $300 per month for 30 calls, Basic $810 for 90, Pro $2,100 for 300, with overage per call. Airhug: $249 per month (Starter) or $499 per month (Business) per location, 20% off each additional location, plus usage. Healthcare pays the same, BAA included. Prices from public pages, checked November 6, 2026.

### What does Airhug not do compared with Smith.ai?

Airhug does not do dispatch or technician routing, build estimates or quotes, take card payments, or submit insurance claims. It has no SOC 2 report.